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Q: How do I ship my shoes to you?
A: Online shipping is as convenient as ever! Just pack your shoes or other keepsakes with your Order Form
in any box or envelope, seal with tape and use either the Post Office's or UPS's online shipping service.
SIMPLE!
- United States Postal Service Click-N-Ship®
You can print out and pay for a USPS shipping label online right now...
and then schedule a pick-up from your home or office online.
Just go to the Click-N-Ship® site
https://sss-web.usps.com/cns/landing.do
and once you've completed your label, simply click on the Carrier Pickup link to request next
day pickup. Of course, you may drop off your package at your local Post Office or hand it
to your delivery carrier, too. Whichever works best for you.
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United Parcel Service (UPS)
The same kind of services are available from UPS. Just go online,
register on their site, and create and pay for your shipping labels. (Registration
is a little more involved with UPS than with the Post Office.) Click to this site:
http://www.ups.com/content/us/en/index.jsx
.
Then click on the Quick Link for Create a Shipment. Register … and then follow the
directions including paying by credit/debit card.
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Other Carrier
Use the mailing label on the Order Form to ship your order by any
other carrier you prefer.
Q: Can you bronze shoes that aren't leather or plastic?
A: We cannot process felt, velvet or fur shoes. And we cannot process knitted, crocheted,
lace-trimmed, terry shoes or slippers. These loose or soft materials simply don't hold their shape
well during plating and tend to become stretched or misshapen.
Q: What about bronzing running or tennis shoes?
A: These now make up a large portion of our business … and they look terrific! The antique
bronze finish looks and processes best on these shoes.
Q: How long will I have to wait for my shoes before they come back?
A: Bronzing takes 6-8 weeks…and porcelainizing takes 10-12 weeks. Be sure to add time for shipping
each way. We ship most orders by DHL.
Q: Do the mounting prices listed include shoe bronzing AND the base …
or do I need to add in the price for bronzing shoes to the style prices listed?
A: These prices DO include shoe bronzing AND the bases.
Q: Can you bronze shoes that have already been processed by another company?
A: Yes. We can make the finish look beautiful but we cannot reshape them.
Use the same pricing as for a new pair of shoes … plus $15.00.
Q: Do shoes have to be a matched pair for the pricing listed?
A: No. The shoes do NOT have to match. Any 2 shoes in the size range will be
priced as listed. Please note "mismatched shoes" on your Order Form.
Q: Can you bronze anything other than baby shoes?
A: We can bronze almost anything! Click here
to see some more popular items (and prices) we bronze.
Q: Can I leave the laces untied?
A: Sorry, but we must tie the laces on all shoes so they won't break off during
processing. All shoes are tied the same way where the bows lie to the sides of the shoes.
Q: How do I care for bronzed shoes?
A: Just wipe them occasionally with a soft dry cloth. Never use polish
or cleaners which will cut through the protective lacquer coating that preserves the finish.
Q: Can I get information through regular mail?
A: Absolutely! Click here for details.
Q: What if I've lost my shoe laces or buttons?
A: Since most buttons are so old, we cannot replace them. But for missing shoe laces, we will replace
them for $2.00 per pair.
Q: Why do I have to pay sales tax? You're out of my state and this is an
Internet order!
A: Even though we're not in your state and this IS an Internet order,
we still need to collect and remit sales tax in most states because of our retail activity in those states.
Q: I live outside the Continental US. How can I order?
A: Unfortunately, due to the lack of reasonably-priced and RELIABLE international shippers,
we cannot process orders and send them to international destinations. Sorry.
If you have friends or family in the States, you can send your shoes to them and have them arrange
for the bronzing services.
If you live in ALASKA or HAWAII, we CAN ship to you.
Please add $17.95 (instead of $7.95) per order for USPS Certified shipping/handling to either of
these destinations.
Q: How long does it take to get items other than baby shoes bronzed?
A: Since they require additional work and time, bronzing other items usually takes from 8-12 weeks.
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